Services: Because NES provides an essential service to the region, operations will continue during the COVID-19 pandemic. For customers who need to make payments in person or make changes to their accounts in person, the customer service lobby will remain open during regular business hours (Monday – Friday, 8 a.m. – 6 p.m.) but will be limited to 10 customers at a time. Additionally, NES will suspend power disconnections for non-payment until May 31. During this time, late-fee charges will be waived and credit card fees will be absorbed on behalf of customers.
- Access NES COVID-19 Customer FAQs here
- NES Bill Pay Drive-Thru Location
- Enbright Credit Union – Donelson
2340 Jackson Downs Blvd.
- Enbright Credit Union – Donelson
- Enbright Credit Union Drive-Thru – Hours of Operation
- Monday 7:30am-4:00pm
(closed for lunch 12:30-1:30) - Tuesday 7:30am-4:00pm
(closed for lunch 12:30-1:30) - Wednesday 8:00am-4:00pm
(closed for lunch 1:00-1:30) - Thursday 7:30am-4:00pm
(closed for lunch 12:30-1:30) - Friday 7:30am-4:00pm
(closed for lunch 12:30-1:30)
- Monday 7:30am-4:00pm
- Safer at Home: Ways to Pay Your NES Bill
- NES E-bill – Receive and pay your bill online using your bank account by logging into My Account at nespower.com. Set up automatic payments with AutoPay. No fees ever.
- One-Time Payment – Pay your bill by credit/debit card or bank account. No login required. You will need your NES account number. NES is covering the $2.25 processing fee until 5/31/2020.
- Pay by Phone – Pay your bill by credit/debit card or bank account. You will need your NES account number. NES is covering the $2.25 processing fee until 5/31/2020.
- Pay by Mail – Pay your bill by check or money order. Please include the bill stub with your payment in the envelope provided.
- Automatic Transfer (NEAT) – Enable recurring payments so your account is automatically deducted every month. This program is separate from AutoPay with NES E-bill.